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In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with healthyGo customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by healthyGo customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
3. MEDICAL TEST:
In case of medical tests, a Refund request may be raised in the following cases: 1. If the patient has suffered from Haematoma or any prick related injury;
2. If the report has been challenged and no proper justification (i.e. reasonable clarification provided by healthygo.
3. If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided by healthyGo has been provided.
We are HEALTHY GO, a group of professionals working towards providing the best healthcare services according to one’s needs. Our mission is to build healthier lives for you and your family and revolutionize healthcare in India.
In this age of a plethora of health services providers, HealthyGo not only focuses on harnessing the best healthcare services but also provides genuine pricing and honest reporting of the tests, rendering the best health plans and providing.
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